Returns & Exchanges
At Profile, we want you to be completely satisfied with your home furnishings. If a piece doesn't fit your space perfectly, you can return most items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Item
Carefully repackage your items in their original packaging, ensuring all hardware, assembly tools, and instruction manuals are included.
Schedule a Pickup or Drop-off
For small decor, use the provided prepaid shipping label; for large furniture pieces, our concierge team will contact you to schedule a professional courier pickup.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing