Frequently Asked Questions
Everything you need to know about styling your home with Profile.
What is the typical shipping lead time for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and scheduling.
Do you offer international shipping?
Currently, Profile ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
How can I track the status of my order?
Once your order departs our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are your wood products sustainably sourced?
Yes, quality and ethics are at our core. We partner with suppliers who use FSC-certified timber and sustainable harvesting practices to ensure your home is as green as it is beautiful.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you create your dream space on your own schedule.